Terms Of Service
The following Terms Of Service only apply to our "Individual Paid Courses".
To read our "FREE 3-Hour Acting Class" Terms Of Service, click here. To read our "Discounted Packages" Terms Of Service, click here.
The team at Acting Classes In Perth have worked very hard to ensure that our Terms of Service are fair, easy to read and clear to understand. Our Terms of Service are in accordance with, and in addition to your rights under the Australian Consumer Law.
Terms Of Service: Individual Paid Courses:
When you enrol in any of our paid courses, you are agreeing to the following Terms of Services as explained and outlined herein.
(Clause 1) Application / Enrolment:
You are enrolled in a paid course if you complete an application or enrolment form online via our website or if you request in writing for us to enrol you on your behalf.
(Clause 2) Standard Payment Options:
We have two standard payment options for you to consider as outlined below:
(Clause 2A) Full Payment:
Once you have completed the application or enrolment form, you can guarantee your place in the course by paying your full course fees as a single payment.
(Clause 2B) Payment Plan:
Once you have completed the application or enrolment form, you can reserve your place in the course by paying your course fees as part of a payment plan. If you opted to pay your course fees as a payment plan your place in your selected course will not be guaranteed until your full course fees have been paid. Your payment plan will be set up as per your request in your application or enrolment form with a payment made towards your course fees at the time of enrolment and the balance of your course fees charged automatically to the same card on the Wednesday prior to your course, or 30 days after your enrolment (which ever comes first), unless alternate arrangements have been made to us in writing. Your payment plan payments will be automatically charged to the same credit or debit card as your previous payment unless you change your credit or debit card on file with with us.
(Clause 3) Fees & GST:
All our course fees shown are in Australian Dollars (AUD). All our course fees include GST at the current rate of 10%. Course fees include tuition on the day(s), all relevant course materials, along with a basic morning and afternoon tea.
(Clause 4) Payment Methods:
If you pay your course fees with any Australian issued Visa, Mastercard or American Express credit or debit card, we won't charge you any additional transaction fees, however if you pay your course fees with a credit or debit card that is not issued by an Australian bank we will add an additional 3.3% transaction fee. These additional transaction fees are to cover the additional cost that we incur for accepting credit or debit cards not issued by an Australian Bank. We are currently only accepting payments by credit or debit cards and unfortunately we can’t accept cash, cheques, money orders or bank transfers.
(Clause 5) Credit & Debit Card Authorisations:
When you pay your course fees or update your credit or debit card on file with us, you may see an additional $1 authorisation appear on your statement. It's import to understand this is not a charge and the funds don't actually leave your account. This $1 authorisation will disappear from your statement within 24 to 72 hours. The $1 authorisation is a standard process Stripe Payment Solutions (our payment gateway merchant) does to validate that your card is authentic and not fraudulent.
(Clause 6) Special Requirements:
We always make every effort to accommodate special requirements that have been notified in advance. Please contact us to let us know if you have any special requirements.
(Clause 7) Dress Code:
There is no dress code; however, most participants choose to wear smart casual clothing. Due to variable temperatures of air conditioned rooms, layers are advised.
(Clause 8) Our 100% Satisfaction Guarantee:
For over twelve years our students have said that our courses are the best they've ever done. So now we guarantee it! We guarantee that all our courses are the most fun, exciting, and value for money workshops that you've ever done or you'll receive a refund, no ifs, buts or maybes! If you're unhappy for any reason once you have completed the full course, we don't want you to go home unhappy. Simply let us know at the end of the course prior to leaving the workshop, and we'll have a refund issued to you. We've built the reputation of being PERTH'S BEST ACTING SCHOOL FOR BEGINNERS because WE ACTUALLY CARE!
(Clause 9) Change Of Mind Or Situation:
Please be aware that our 100% Satisfaction Guarantee does not cover your change of mind or a change in your personal situation. We are not able to offer a refund if you change your mind about attending a course or if you become unable to attend due to personal reasons. We will always work hard to help you attend our courses and gain the most from your time with us, and we are always happy to discuss alternative payment arrangements.
(Clause 10) Course Transfers:
We understand that from time to time things come up and schedules change, this is why we are more than happy to transfer you from your current course date to a future date of the same course type, as long as you notify us by completing a Course Transfer Request Form (https://www.actingclassesinperth.com/course-transfer-request) prior to the commencement of your current course time and date.
(Clause 11) Non-Attendance (Partial Course):
If you do not attend your course in full and are only able to attend part of the course we are not able to offer you a refund, but we are more than happy to transfer your place to a future course date of the same course type at no additional cost. This transfer can only be approved if we receive your notification in writing (email) before 4pm within five (5) working days of your course commencement date.
(Clause 12) Non-Attendance (Entire Course):
If you do not attend any part of your course we are not able to offer you a refund, but we are more than happy to transfer your place to a future course date of the same course type at no additional cost. This transfer can only be approved if we receive your notification in writing (email) before 4pm within five (5) working days of your course commencement date.
(Clause 13) I'm not sure yet but I will let you know soon:
If you enrol in a course, but you're not sure what course date you are available for, you can select the course date option "I'm not sure yet but I will let you know soon". Then simply contacts us once you know the date that you are available. Your course date must be within six (6) months of your application or enrolment date. No additional fees apply for this course date option as long as you attend a course date within six (6) months of your application or enrolment date. If you enrol using the "I'm not sure yet but I will let you know soon" course date option your application or enrolment is still considered as a course enrolment and is subject to these full Terms of Service.
(Clause 14) Cancelling Your Place:
Our cancellation policy is based on the type of payment option you have chosen and these are outlined below:
(Clause 14A) Full Payment:
If you choose to cancel your application or enrolment within three (3) calendar days of paying your full course fees, we will issue you with a refund less a cancellation fee of $99 (For example, if your full course fees payment was $695, you would be refunded $596 ($695 - $99)). If you choose to cancel your application or enrolment for whatever reason after three (3) calendar days of paying your full course fees, we are not able to offer a refund. You are however able to transfer your place to a future course. Please read our “Course Transfer” clause for details.
(Clause 14B) Payment Plan:
If you choose to cancel your application or enrolment within three (3) calendar days of paying your first payment towards your current payment plan, we will issue you with a refund less a cancellation fee of $99. (For example, if your first payment towards your payment plan was $250, you would be refunded $151 ($250 - $99)).
If you’re first payment towards your current payment plan is less than the cancelation fee of $99, you will be charged the difference. (For example, if your first payment towards your payment plan was $55, you would be charged a cancelation fee of $44 ($99 - $55 = $44)).
If you choose to cancel your application or enrolment for whatever reason after three (3) calendar days of paying your first payment towards your current payment plan we are not able to offer a refund, we will however cancel any future payments as part of your current payment plan and we will also hold any payments towards your current payment plan that you have already made as a credit towards future courses you have with us. This credit cannot be transferred to anyone else and must be used by you. You are however able to transfer your place to a future course. Please read our “Course Transfer” clause for details.
(Clause 15) Automatic Payments (Weekends & Public Holidays):
Automatic Payments are payments we manage on your behalf by charging your designated credit or debit card on file. These could be, but are not limited to payments that you have selected "Charge The Same Card From My Previous Course" in an application or enrolment form, payments part of a Payment Plan, Late Payment Fees and or Declined Payment Fees. In the event any of your Automatic Payments fall on a weekend we will move your Automatic Payment forward to the previous working day that does not contain a Western Australian, New South Wales, Victorian or National public holiday. In the event any of your Automatic Payments fall on a Western Australian, New South Wales, Victorian or National public holiday we will move your Automatic Payment forward to the previous working day that does not contain a Western Australian, New South Wales, Victorian or National public holiday.
(Clause 16) Late Payments:
In the event you need to change the date of a scheduled payment or charge, you are required to let us know by 4pm a full three (3) working days prior to the payment date. If you do, you will not be charged a Late Payment Fee and will be able to move your payment up to ten (10) working days in the future. However if you change the scheduled date of a payment within three (3) working days of a payment due or after it was due, or you need more than ten (10) additional days to pay you will be charged a Late Payment Fee of $11.
(Clause 17) Declined Payments:
In the event a credit or debit card is declined by your card issuer when we attempt to charge any of your course fees you will be charged a Dishonour Fee of $11. We will then try to charge your credit or debit card again within twenty-four (24) hours to process the course fee plus the Dishonour Fee as your Dishonour Fee of $11 will be added to the payment amount. If your payment declines after the second attempt, you may also be charged a Late Payment Fee as per our “Late Payments” clause.
(Clause 18) Chargebacks:
In the event that you request a chargeback or refund from your credit or debit card provider for a payment of any course fees that you have agreed to pay as per these Terms of Service (you agreed to when enrolling as outlined on the application or enrolment page), in addition to any communication between us, you will be liable to pay the chargeback plus a chargeback fee of $35 regardless of the bank's final decision. As part of the chargeback process we submit evidence to your bank via our merchant facility to substantiate the proof that you entered into these Terms of Service fully aware of doing so by enrolling in a course and that you agree to pay the required course fees.
(Clause 19) Refunds Issued:
In the event we issue you a refund at our discretion, this may take up to 28 working days to appear in your account. If you paid your course fees with a credit or debit card, we are only able to issue a refund to the same credit or debit card you used for your payment. If you paid your course fees with a payment method other than credit or debit card, we can only issue a refund via a cheque. If we issue a refund via cheque we can only make it payable to the name of the student enrolled in the course, even if this is not the person who paid the course fees.
(Clause 20) Changes By Us:
Where circumstances dictate, we reserve the right to alter published programmes, trainers, fees, dates or venues without prior notice. In the event of a course being moved to a new date, we will try to offer you a place in a future course date of the same course type within twelve (12) months of your original course date. In the event we can't offer you a place in a future course date of the same course type within twelve (12) months of your original course date as these courses are full or unavailable for any reason we'll offer you a full refund on any course fees already paid, and waive any balance of course fees still owing for this course. No compensation will be paid for any additional costs incurred by the student in the event of any changes we make.
(Clause 21) Binding Arbitration:
Any dispute, controversy or claim arising out of, relating to or in connection with these Terms of Service, including any question regarding its existence, validity or termination, shall be resolved by arbitration in accordance with Western Australian law. The seat of arbitration shall be Perth, Australia. The language of the arbitration shall be English. The number of arbitrators shall be one.
(Clause 22) Liability:
We are a training provider and not a recruitment service, thus we do not offer any guarantee or promise that your will secure work or employment within the film, television or stage industry by completing any of our courses.
We are not liable for the personal belongings of any student, even though such belongings may be required or requested for a course. We are not liable for injury caused to a student whilst attending one of our courses.
By attending any of our courses you agree and understand that we may take your photo or film you. These photos and or videos can be used for public display and you agree and understand you will not receive any payment or royalty for your part in the photos or videos. If you wish not to have a photo or video of you taken, you must inform us in writing at the most two (2) working days from your course completement date.
(Clause 23) Updating Our Terms of Service:
Our Terms of Service are correct at time of print and may change at any time without notice.
To read our "FREE 3-Hour Acting Class" Terms Of Service, click here. To read our "Discounted Packages" Terms Of Service, click here.
The team at Acting Classes In Perth have worked very hard to ensure that our Terms of Service are fair, easy to read and clear to understand. Our Terms of Service are in accordance with, and in addition to your rights under the Australian Consumer Law.
Terms Of Service: Individual Paid Courses:
When you enrol in any of our paid courses, you are agreeing to the following Terms of Services as explained and outlined herein.
(Clause 1) Application / Enrolment:
You are enrolled in a paid course if you complete an application or enrolment form online via our website or if you request in writing for us to enrol you on your behalf.
(Clause 2) Standard Payment Options:
We have two standard payment options for you to consider as outlined below:
(Clause 2A) Full Payment:
Once you have completed the application or enrolment form, you can guarantee your place in the course by paying your full course fees as a single payment.
(Clause 2B) Payment Plan:
Once you have completed the application or enrolment form, you can reserve your place in the course by paying your course fees as part of a payment plan. If you opted to pay your course fees as a payment plan your place in your selected course will not be guaranteed until your full course fees have been paid. Your payment plan will be set up as per your request in your application or enrolment form with a payment made towards your course fees at the time of enrolment and the balance of your course fees charged automatically to the same card on the Wednesday prior to your course, or 30 days after your enrolment (which ever comes first), unless alternate arrangements have been made to us in writing. Your payment plan payments will be automatically charged to the same credit or debit card as your previous payment unless you change your credit or debit card on file with with us.
(Clause 3) Fees & GST:
All our course fees shown are in Australian Dollars (AUD). All our course fees include GST at the current rate of 10%. Course fees include tuition on the day(s), all relevant course materials, along with a basic morning and afternoon tea.
(Clause 4) Payment Methods:
If you pay your course fees with any Australian issued Visa, Mastercard or American Express credit or debit card, we won't charge you any additional transaction fees, however if you pay your course fees with a credit or debit card that is not issued by an Australian bank we will add an additional 3.3% transaction fee. These additional transaction fees are to cover the additional cost that we incur for accepting credit or debit cards not issued by an Australian Bank. We are currently only accepting payments by credit or debit cards and unfortunately we can’t accept cash, cheques, money orders or bank transfers.
(Clause 5) Credit & Debit Card Authorisations:
When you pay your course fees or update your credit or debit card on file with us, you may see an additional $1 authorisation appear on your statement. It's import to understand this is not a charge and the funds don't actually leave your account. This $1 authorisation will disappear from your statement within 24 to 72 hours. The $1 authorisation is a standard process Stripe Payment Solutions (our payment gateway merchant) does to validate that your card is authentic and not fraudulent.
(Clause 6) Special Requirements:
We always make every effort to accommodate special requirements that have been notified in advance. Please contact us to let us know if you have any special requirements.
(Clause 7) Dress Code:
There is no dress code; however, most participants choose to wear smart casual clothing. Due to variable temperatures of air conditioned rooms, layers are advised.
(Clause 8) Our 100% Satisfaction Guarantee:
For over twelve years our students have said that our courses are the best they've ever done. So now we guarantee it! We guarantee that all our courses are the most fun, exciting, and value for money workshops that you've ever done or you'll receive a refund, no ifs, buts or maybes! If you're unhappy for any reason once you have completed the full course, we don't want you to go home unhappy. Simply let us know at the end of the course prior to leaving the workshop, and we'll have a refund issued to you. We've built the reputation of being PERTH'S BEST ACTING SCHOOL FOR BEGINNERS because WE ACTUALLY CARE!
(Clause 9) Change Of Mind Or Situation:
Please be aware that our 100% Satisfaction Guarantee does not cover your change of mind or a change in your personal situation. We are not able to offer a refund if you change your mind about attending a course or if you become unable to attend due to personal reasons. We will always work hard to help you attend our courses and gain the most from your time with us, and we are always happy to discuss alternative payment arrangements.
(Clause 10) Course Transfers:
We understand that from time to time things come up and schedules change, this is why we are more than happy to transfer you from your current course date to a future date of the same course type, as long as you notify us by completing a Course Transfer Request Form (https://www.actingclassesinperth.com/course-transfer-request) prior to the commencement of your current course time and date.
(Clause 11) Non-Attendance (Partial Course):
If you do not attend your course in full and are only able to attend part of the course we are not able to offer you a refund, but we are more than happy to transfer your place to a future course date of the same course type at no additional cost. This transfer can only be approved if we receive your notification in writing (email) before 4pm within five (5) working days of your course commencement date.
(Clause 12) Non-Attendance (Entire Course):
If you do not attend any part of your course we are not able to offer you a refund, but we are more than happy to transfer your place to a future course date of the same course type at no additional cost. This transfer can only be approved if we receive your notification in writing (email) before 4pm within five (5) working days of your course commencement date.
(Clause 13) I'm not sure yet but I will let you know soon:
If you enrol in a course, but you're not sure what course date you are available for, you can select the course date option "I'm not sure yet but I will let you know soon". Then simply contacts us once you know the date that you are available. Your course date must be within six (6) months of your application or enrolment date. No additional fees apply for this course date option as long as you attend a course date within six (6) months of your application or enrolment date. If you enrol using the "I'm not sure yet but I will let you know soon" course date option your application or enrolment is still considered as a course enrolment and is subject to these full Terms of Service.
(Clause 14) Cancelling Your Place:
Our cancellation policy is based on the type of payment option you have chosen and these are outlined below:
(Clause 14A) Full Payment:
If you choose to cancel your application or enrolment within three (3) calendar days of paying your full course fees, we will issue you with a refund less a cancellation fee of $99 (For example, if your full course fees payment was $695, you would be refunded $596 ($695 - $99)). If you choose to cancel your application or enrolment for whatever reason after three (3) calendar days of paying your full course fees, we are not able to offer a refund. You are however able to transfer your place to a future course. Please read our “Course Transfer” clause for details.
(Clause 14B) Payment Plan:
If you choose to cancel your application or enrolment within three (3) calendar days of paying your first payment towards your current payment plan, we will issue you with a refund less a cancellation fee of $99. (For example, if your first payment towards your payment plan was $250, you would be refunded $151 ($250 - $99)).
If you’re first payment towards your current payment plan is less than the cancelation fee of $99, you will be charged the difference. (For example, if your first payment towards your payment plan was $55, you would be charged a cancelation fee of $44 ($99 - $55 = $44)).
If you choose to cancel your application or enrolment for whatever reason after three (3) calendar days of paying your first payment towards your current payment plan we are not able to offer a refund, we will however cancel any future payments as part of your current payment plan and we will also hold any payments towards your current payment plan that you have already made as a credit towards future courses you have with us. This credit cannot be transferred to anyone else and must be used by you. You are however able to transfer your place to a future course. Please read our “Course Transfer” clause for details.
(Clause 15) Automatic Payments (Weekends & Public Holidays):
Automatic Payments are payments we manage on your behalf by charging your designated credit or debit card on file. These could be, but are not limited to payments that you have selected "Charge The Same Card From My Previous Course" in an application or enrolment form, payments part of a Payment Plan, Late Payment Fees and or Declined Payment Fees. In the event any of your Automatic Payments fall on a weekend we will move your Automatic Payment forward to the previous working day that does not contain a Western Australian, New South Wales, Victorian or National public holiday. In the event any of your Automatic Payments fall on a Western Australian, New South Wales, Victorian or National public holiday we will move your Automatic Payment forward to the previous working day that does not contain a Western Australian, New South Wales, Victorian or National public holiday.
(Clause 16) Late Payments:
In the event you need to change the date of a scheduled payment or charge, you are required to let us know by 4pm a full three (3) working days prior to the payment date. If you do, you will not be charged a Late Payment Fee and will be able to move your payment up to ten (10) working days in the future. However if you change the scheduled date of a payment within three (3) working days of a payment due or after it was due, or you need more than ten (10) additional days to pay you will be charged a Late Payment Fee of $11.
(Clause 17) Declined Payments:
In the event a credit or debit card is declined by your card issuer when we attempt to charge any of your course fees you will be charged a Dishonour Fee of $11. We will then try to charge your credit or debit card again within twenty-four (24) hours to process the course fee plus the Dishonour Fee as your Dishonour Fee of $11 will be added to the payment amount. If your payment declines after the second attempt, you may also be charged a Late Payment Fee as per our “Late Payments” clause.
(Clause 18) Chargebacks:
In the event that you request a chargeback or refund from your credit or debit card provider for a payment of any course fees that you have agreed to pay as per these Terms of Service (you agreed to when enrolling as outlined on the application or enrolment page), in addition to any communication between us, you will be liable to pay the chargeback plus a chargeback fee of $35 regardless of the bank's final decision. As part of the chargeback process we submit evidence to your bank via our merchant facility to substantiate the proof that you entered into these Terms of Service fully aware of doing so by enrolling in a course and that you agree to pay the required course fees.
(Clause 19) Refunds Issued:
In the event we issue you a refund at our discretion, this may take up to 28 working days to appear in your account. If you paid your course fees with a credit or debit card, we are only able to issue a refund to the same credit or debit card you used for your payment. If you paid your course fees with a payment method other than credit or debit card, we can only issue a refund via a cheque. If we issue a refund via cheque we can only make it payable to the name of the student enrolled in the course, even if this is not the person who paid the course fees.
(Clause 20) Changes By Us:
Where circumstances dictate, we reserve the right to alter published programmes, trainers, fees, dates or venues without prior notice. In the event of a course being moved to a new date, we will try to offer you a place in a future course date of the same course type within twelve (12) months of your original course date. In the event we can't offer you a place in a future course date of the same course type within twelve (12) months of your original course date as these courses are full or unavailable for any reason we'll offer you a full refund on any course fees already paid, and waive any balance of course fees still owing for this course. No compensation will be paid for any additional costs incurred by the student in the event of any changes we make.
(Clause 21) Binding Arbitration:
Any dispute, controversy or claim arising out of, relating to or in connection with these Terms of Service, including any question regarding its existence, validity or termination, shall be resolved by arbitration in accordance with Western Australian law. The seat of arbitration shall be Perth, Australia. The language of the arbitration shall be English. The number of arbitrators shall be one.
(Clause 22) Liability:
We are a training provider and not a recruitment service, thus we do not offer any guarantee or promise that your will secure work or employment within the film, television or stage industry by completing any of our courses.
We are not liable for the personal belongings of any student, even though such belongings may be required or requested for a course. We are not liable for injury caused to a student whilst attending one of our courses.
By attending any of our courses you agree and understand that we may take your photo or film you. These photos and or videos can be used for public display and you agree and understand you will not receive any payment or royalty for your part in the photos or videos. If you wish not to have a photo or video of you taken, you must inform us in writing at the most two (2) working days from your course completement date.
(Clause 23) Updating Our Terms of Service:
Our Terms of Service are correct at time of print and may change at any time without notice.
